Customer Pledge

By placing an order through our site, you warrant that:

• you are legally capable of entering into binding contracts;
• you are at least 18 years old; and
• you have read and understood the guidance on our site as to how orders should be made; and
•  you are resident in the United Kingdom.

Refunds

Our refund and returns policy states that after any order is placed no refund can be administered. This point would become invalid if:

• we are unable to provide the customer with the product/s that have been ordered.

• If the product/s is delivered damaged or deemed not how it should be by a member of the Kitchen Experts aftersales team, then a replacement product would be sent. Picture/video evidence is required to show the damage/defect and should be sent to Sales@KitchenExperts.co.uk

HOW THE CONTRACT IS FORMED BETWEEN YOU & US

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Product(s) subject to these terms and conditions. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The Dispatch Confirmation will include an order number, please quote this order number in all subsequent correspondence between us. The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

CONSUMER RIGHTS

To cancel a Contract, you must inform us in writing, via a email to Sales@KitchenExperts.co.uk this is the only way to inform us of your request to cancel your order.

AVAILABILITY & DELIVERY

We will use all reasonable endeavours to fulfil your order between or on the delivery dates set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances and the delivery is affected by factors beyond our control.

In certain circumstances where Products are provided by third party sellers they are responsible for delivery of those Products. We shall not be liable for any delay or failure of delivery in these circumstances.

Delivery dates are not guaranteed and we will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.

If you fail to take delivery of an order on the specified delivery date, we will notify you that the products have returned to our warehouse where we will store the Goods until delivery takes place again and additional delivery charges will apply. The reasonable fee of your original delivery charge will be owed again due to our costs of delivering your products without you being able to receive them. For example if you order from us and the delivery charge is £20 and you fail to take the delivery on the agreed date them another £20 will be owed once a new date is set.

Upon delivery of the Products you are responsible for inspecting the Products and reporting to us within 5 days of any alleged defect, fault or error before the Products are used or fitted. We will not accept any claims of any alleged defect, fault or error after the Products are used or fitted.

You may find that you need to add items to your kitchen order, for example if you have extended your kitchen or if you have missed something. Whilst we will endeavour to keep lead times to a minimum, please be aware that a standard lead time may apply.

RISK & TITLE

The Products will be your responsibility from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment in cleared funds of all sums due in respect of the Products, including delivery charges.

PRICE & PAYMENT

The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

Payment for all Products must be by credit or debit card. We accept all major credit and debit cards with the exception of American Express.

Any amendments to orders that require an additional payment will be taken from the card details originally provided. If we are unable to do so, we will contact you for the additional payment.

CANCELLATION BY US

We reserve the right to cancel the Contract between us if:

•  we or our suppliers have insufficient stock to deliver the Products you have ordered or such Products have been discontinued;
•  we do not deliver to your area; or
•  one or more of the Products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.

If we do cancel your Contract we will notify you by e-mail and will re-credit you account by any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be liable to pay any additional compensation for disappointment suffered.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

•  strikes, lock-outs or other industrial action;
•  civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
•  fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
•  impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
•  impossibility of the use of public or private telecommunications networks;
•  the acts, decrees, legislation, regulations or restrictions of any government; and
•  pandemic or epidemic.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

OUR RIGHT TO VARY THESE TERMS & CONDITIONS

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions).

EMAIL & SMS COMMUNICATIONS

By providing your contact details to Kitchen Experts, you will be indicating to us your consent for us to contact you by email and SMS to let you know about your order delivery or offers/promotions, which may be of interest to you, unless you indicate an objection to receiving such messages. You can also unsubscribe from marketing email communications from within our emails.

 

Need help?

Contact us at Sales@KitchenExperts.co.uk for questions related to refunds and returns.